- Colours of products may appear different due to variations in browsers, operating systems, hardware (display) and contrast/brightness settings. We try our best to ensure colours depicted are as close to the actual product as possible. We do this by using strobe lighting that simulate sunlight.
- We check our products prior to mailing to ensure to the best of our ability that it is free from defects. At times, this may be missed out but we will ensure the best experiences possible for the exchange procedures.
- Our items may come in measurement variations of up to 1 inch.
Care of Products – Apparel
- Always check through your brand new items thoroughly prior to washing for defects of any nature.
- Please do not soak your items for the first couple of washes if you want to prevent colour bleed.
- When possible, always wash the brand new items separately by hand washing in low temperature water to prevent colour bleeding and shrinking.
- Returns must be done within 30 days from parcel shipped date.
- All exchange or return items must not be washed and must be in original condition with the tags still intact.
- We do not provide refunds but will issue an order credit should the items be returned.
- Coupons from promotion can be used at any time to offset/claim any products, as long as it is within the promotion days of issued date. Do note that they are a bonus and therefore non-refundable once used. They will not be credited back upon return/exchange.
- Accessories are non-returnable due to hygiene purposes.
- Shoes & sportswear are not applicable for returns and no return coupon will be issued. It is only applicable for exchanges for size and design (strictly shoes with shoes and sportswear with sportswear) in our concept store only.
- Returns or exchanges are not applicable for items with defects caused by washing and handling by the customer or if the tag is no longer attached to the apparel, regardless of reason.
- Backorders will be opened for selected sold out items until all slots are filled
- Arrival time for the backordered items may differ and will be stated under the respective products’ pages and through social media updates.
- In rare occasions, there may be delayed or cancelled backorders due to unforeseen circumstances. For delayed backorders, cancellations of orders are not applicable. As for cancelled backorders, balloons will be issued accordingly. There will strictly not be any cash refunds. If you are not comfortable with this, we recommend that you do not backorder item on the Site.
Purchase & Payment
- Do check the details of your purchase before checking out (e.g. size, colour and printable names on/of item). decorateLIVES will not be able to amend your orders once it is confirmed.
- Kindly ensure the full and correct address is stated. Entering an incomplete or incorrect address may result in complications like lost or delayed mailed.
- Please ensure all required information are submitted during the payment process to avoid possible delays during shipping.
- If you have a discount code, please ensure to input the code before checking out in order for discount to be valid. No refunds will be made for orders where discount codes are not entered at point of purchase.
- Payment must be made in full within 24 hours from invoice or the order will be cancelled and given up for the next customer.
- decorateLIVES cannot be held liable for lost-in-mail scenarios where normal postage is chosen.
- For this reason, Registered/Courier mail is always strongly recommended to avoid complications.